Delivery & Refund Policy

Delivery & Refund Policy





Delivery Policy
1- All prices quoted are include value-added tax, unless otherwise stated.
2- Unless otherwise stated in the Agreement full payment of the Total Charge will be
required upon execution of the Agreement.
3- Payment is due for all amounts as specified in the invoice and without set off or deduction.
4- No allowance or refund can be made for any booked items set out in the Agreement
schedules which are not actually
5- Time shall be of the essence for all payment obligations under this Agreement.
6- Credit card payments may incur a handling fee of up to 1.9% of the total payments made
(including VAT). There is no surcharge for payments made by debit card.
7- The Client shall be responsible for and shall pay for any Additional Items which shall be
payable immediately at the Event when they are incurred. Any Additional Items which remain
unpaid after the Event shall be invoiced by Custom Events and shall be paid by the Client within
seven days of the date of invoice.

Refund / Cancellation Policy
1- if The participant wishes to cancel the booking, this must be advised to Custom Events verbally in the first instance followed by written notice of cancellation to Custom Events registered office (“the Cancellation Notice”). Notice of cancellation shall be effective, final and binding on the
Working Day on which the Cancellation Notice is received. Any Cancellation Notice received
out of the hours of 10.00 am and 6.00 pm shall be deemed to be received on the next Working
Day.
2- Any postponement or part cancellation of any Event shall be considered as a full
cancellation under this Clause.
3- Upon cancellation of a booking, Custom Events will charge a cancellation fee 2.5%